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I agree that is a better level of service. But it may be reasonable if that's the agreement we already entered into. Here is the relevant clause from the Handy
by robotresearcher 11y ago
I agree that is a better level of service. But it may be reasonable if that's the agreement we already entered into.
Here is the relevant clause from the Handy TOS:
"Handy cannot guarantee that the same Professional will be scheduled for each Recurrent Service appointment"
- unclebucknasty 11y agoThen, they shouldn't assign a cleaner and notify the customer who is assigned, as it essentially sets customer expectations that are inconsistent with their TOS. Next, they make it worse by charging a fee for the pleasure of being disappointed. Pretty bad customer experience.