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> "no way in the UI to cancel the subscription" Handy isn't the only one, and this ought to be illegal. If I can sign up online I ought to be able to cancel on
by potatolicious 11y ago
> "no way in the UI to cancel the subscription"
Handy isn't the only one, and this ought to be illegal. If I can sign up online I ought to be able to cancel online.
These companies can lie to themselves and the public all they want - the exclusive purpose of making you call to cancel (or worse, visit a physical location) is to discourage cancellations. It compromises the notion of a free and voluntary exchange of money for services.
- JonFish85 11y agoI'd love for this to be the case. The New York Times also does this (you must call to cancel), which is a fantastic pain.
- FireBeyond 11y agoLA Fitness has this one down to a fine art. You have to send a form, -by certified mail- to an address. They will not let you cancel in person, on the phone, or online. And if you send in the paperwork, but not by certified mail? They'll toss it, unactioned.
- Elepsis 11y agoSounds like a recipe to have most of your cancellations be via chargeback.
- duskwuff 11y agoThis dark pattern is common to many gyms and fitness programs. :(
- sireat 11y agoWas the cancellation form in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying "Beware of The Leopard"? :) How can the gyms get away with this?
- potatolicious 11y agoIf you look into the ownership of major gym chains you'll find that they are owned by financial companies - more specifically billing companies. It seems like providing the gym itself is more of a side hobby to the main business: find people to bill and keep billing them whether they like it or not, and build a core competence to avoid ever not billing someone.