"There wasn't a confirmation phone call, text or email to remind me." Really? That's about the only thing I'd expect from a web-based service scheduling tool

"There wasn't a confirmation phone call, text or email to remind me." Really? That's about the only thing I'd expect from a web-based service scheduling tool - something to remind/confirm/verify my scheduled appointment. Dare I ask what they're doing that something as fundamental as this didn't make the 'feature' cut?