I found the scheduling process to be flawed. The assumption that I'll be home at the same hour every week was not a good one. There wasn't a confirmation phone

I found the scheduling process to be flawed. The assumption that I'll be home at the same hour every week was not a good one. There wasn't a confirmation phone call, text or email to remind me. But yes, I could manually reschedule. The phone support wasn't glowingly friendly to boot, very forgivable though. The initial cleaning needed to be deep and thorough. I honestly think that's what people want. Get you back to square 1 and then do maintenance cleanings from there on out. I wasn't blown away by the service enough to continue it. The guy spent 15 minutes polishing my tea kettle when I had much larger issues looming. Also the experience of saying "I need an extra hour or time on my oven" was odd. Maybe I don't? Maybe I do? I'm not the professional cleaner, you guys are. What I want is to not have to think about this. If the onboarding process was actually harder as in - provide us keys, your first cleaning is going to be an overhaul a big one, etc. I think retention would have gone up even though conversions would have been low. But no one wants to play the long game nowadays...