3 ms·

This is really great advice and I meant to hit tbe up arrow friend, but I'm not sure which arrow I tapped and now I can't see or correct it :/ I really like th

by err4nt 11y ago

This is really great advice and I meant to hit tbe up arrow friend, but I'm not sure which arrow I tapped and now I can't see or correct it :/ I really like the idea of the BFF heuristic, but I also think people should try to read writing, especially emails, as though they are coming from a BFF too! I've seen time after time where a friend reads an email, and each time they reread it theh get more angry, but when I look at it there's no offense to be found. If you have a negative opinion of somebody its easy to read everything theh write as a personal attack

dreeves 11y ago
Absolutely. In fact, that's the next piece of advice in that blog post. Excerpt: "The best-friend heuristic has another benefit: If a user is ever frustrated or annoyed or hostile, put on rose-colored glasses and willfully reinterpret their tone as helpful and constructive -- something your friend would say because they genuinely want to help you improve -- and respond with the appropriate tone of gratitude."