Average users just want to get work done and have no ability to diagnose and debug. Counterpoint: we should stop infantilizing users. They have such trouble di

Average users just want to get work done and have no ability to diagnose and debug. Counterpoint: we should stop infantilizing users. They have such trouble diagnosing and debugging in part because we keep hiding the complexity from them and teach them they aren't responsible for basic functioning of their tools.