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Have you ever busted your ass on a project and been reasonably proud of the outcome, only to be publicly excoriated and treated like an idiot when your boss poi
by jonnathanson 11y ago
Have you ever busted your ass on a project and been reasonably proud of the outcome, only to be publicly excoriated and treated like an idiot when your boss points out some holes in your thinking, and focuses almost exclusively on those? Yes, the holes needed to be pointed out. But the manner in which they were pointed out probably left you feeling like shit. Especially if this happened with any appreciable frequency or regularity.
Some people will power through that sort of criticism. Some people will thrive under it. And quite a few people, including very smart and hardworking people, will be gradually demoralized by it.
As a manager, to whatever extent you are gradually demoralizing your team, you are creating inefficiencies. You are creating burnout problems, which may become turnover problems. You also risk inadvertently creating a yes-man culture, in which your opinions are deemed unassailable, and/or everyone just wants to avoid public conflict with you, and thus pleasing you becomes people's primary intellectual objective.
I've never worked for Larry Page, have no firsthand experience with his management style, and don't mean this as a commentary about him. But I have worked for people who fit this description, and while it didn't bother me too much, it sure bothered a lot of great people to an unnecessary degree.
How you give feedback matters almost as much as the accuracy or insight of your feedback.
- simula67 11y agoPlease note that the quoted statement does not give any specifics about how the feedback was given.
- corin_ 11y agoIt doesn't give specific examples but it does say that it could "come off as harsh" and words like "cutting" imply that.
- rsfern 11y ago> "He could come off as very harsh,” said one person who has had many encounters with Page over the years. “Until you realize it was more that he was completely lacking in EQ. I mean, zero.” I think it's pretty clear that the feedback could have been given in a more constructive manner.
- thetruthseeker1 11y agoSure, just to play the devil's advocate here (I support for giving feedback in constructive manner when possible), sometimes giving a feedback in a constructive manner is simply inefficient and some manager may not have time to do it every time they think something isn't perfect. Hello X, while I think you have done these three features A, B, C well....blah blah, you could do E in a better way by doing 1,2,3. This superfluity can add up, making some people get straight to the point.
- jonnathanson 11y agoThere is almost always a way to make feedback constructive, and it doesn't necessarily involve pandering or 'shit sandwiches.'