3 ms·
It sounds like they resold the vouchers before buying them from Southwest expecting that they could buy an unlimited number. But Southwest got wise to it and li
by sjburt 11y ago
It sounds like they resold the vouchers before buying them from Southwest expecting that they could buy an unlimited number. But Southwest got wise to it and limited the program. And then their business didn't maintain enough cash reserve for refunds (or had customers unwilling to accept refunds).
I wonder if the intent was ever to defraud, or if they just made a colossal mistake.
- mherdeg 11y agoTo my knowledge Southwest doesn't sell such a 'voucher' product, though. It seems possible that this company was just selling 'vouchers' and, when it came time to fulfill the 'voucher', they were just buying a plane ticket with cash. You could get away with this for a while by booking flights only for the people who wanted the least expensive itineraries and only on sale … and by taking in new money promised against future months to pay for the current month's sales.