4 ms·

I'm on the side of PayPal is evil. I'm tempted to ask everyone who has been affected by PayPal's "security measures" (a frozen account) to write a post and sub

by dbz 17y ago

I'm on the side of PayPal is evil. I'm tempted to ask everyone who has been affected by PayPal's "security measures" (a frozen account) to write a post and submit it to a blog. -But I don't want to waste anyone's time. Anyways. Aye. I have been affected.

billclerico 17y ago
paypal's security measures can seem draconian, but they are necessary in many ways. the relative ease with which you can open an paypal account (versus another type of merchant account) makes them vulnerable to fraud. i'm not saying it couldn't be improved, i'm just saying that it's necessary in many ways. where paypal falls on its face (in my humble & biased opinion) is that they are pretty inflexible and unaccomodating with customer service. this turns a frustrating situation into an "evil" one. disclaimer: i cofounded wepay.com, which competes with paypal (in a few limited ways)
- dbz 17y ago
  Well. I hate to be like this -but- you are now my friend. You go competitor! You go! Okay. Now for the "ness" which makes this post not spam. "they are pretty inflexible and unaccomodating with customer service" Yes. That is a problem. Another problem is that they freeze accounts almost to the point of "seemingly randomly". In my opinion. It's not uncommon either. It's not rare enough to be forgiven as a mistake. Paypal has problems with (I guess?) flagging "spam". If the problem is viewed as originating because of the ease of access (easy to sign up), then Paypal should make it harder to sign up. However, if you build a fence, you must consider the consequences for when it falls down. Anyone who has personally been affected by Paypal is also at fault for not considering it might happen and planning ahead. That statement is my opinion and I stand by it. There is a reason why I don't have a Paypal account with ten thousand dollars in it. The reason is that I will need those ten thousand dollars and I expect Paypal to take it away from me. My paranoia, however, is founded from experience. Okay. I ranted. I apologize =/
- teejae 17y ago
  Which payment processor did you end up using for dealing with credit cards and whatnot? What were the fees? Would appreciate any information you might have.
cubicle67 17y ago
You can add me to that list too. Short version: Client of mine (legit business, bricks and mortar store, been around for years) had their PayPal merchant account suspended. No warning, no explanation and no appeal. It really is an evil way to treat your customers. Result: They've switched to eWay http://www.eway.com.au/ http://www.eway.com.au/ who have so far been brilliant
arantius 17y ago
> I'm tempted to ask everyone who has been affected by PayPal's "security measures" (a frozen account) to write a post and submit it to a blog. I'm tempted to ask everyone who has _not_ been affected to do the same. Except that there are millions upon millions of them. I've used PayPal for years. I remember using eBay before PayPal. A morass of checks waiting to clear the bank and other nasty confusion was horrible. To the original article: if you're running a business, just like with your computers, never have _any_ single point of failure. Including payment processors.

by dbz 17y ago

billclerico 17y ago

paypal's security measures can seem draconian, but they are necessary in many ways. the relative ease with which you can open an paypal account (versus another type of merchant account) makes them vulnerable to fraud. i'm not saying it couldn't be improved, i'm just saying that it's necessary in many ways. where paypal falls on its face (in my humble & biased opinion) is that they are pretty inflexible and unaccomodating with customer service. this turns a frustrating situation into an "evil" one. disclaimer: i cofounded wepay.com, which competes with paypal (in a few limited ways)

dbz 17y ago
Well. I hate to be like this -but- you are now my friend. You go competitor! You go! Okay. Now for the "ness" which makes this post not spam. "they are pretty inflexible and unaccomodating with customer service" Yes. That is a problem. Another problem is that they freeze accounts almost to the point of "seemingly randomly". In my opinion. It's not uncommon either. It's not rare enough to be forgiven as a mistake. Paypal has problems with (I guess?) flagging "spam". If the problem is viewed as originating because of the ease of access (easy to sign up), then Paypal should make it harder to sign up. However, if you build a fence, you must consider the consequences for when it falls down. Anyone who has personally been affected by Paypal is also at fault for not considering it might happen and planning ahead. That statement is my opinion and I stand by it. There is a reason why I don't have a Paypal account with ten thousand dollars in it. The reason is that I will need those ten thousand dollars and I expect Paypal to take it away from me. My paranoia, however, is founded from experience. Okay. I ranted. I apologize =/
teejae 17y ago
Which payment processor did you end up using for dealing with credit cards and whatnot? What were the fees? Would appreciate any information you might have.

cubicle67 17y ago

You can add me to that list too. Short version: Client of mine (legit business, bricks and mortar store, been around for years) had their PayPal merchant account suspended. No warning, no explanation and no appeal. It really is an evil way to treat your customers. Result: They've switched to eWay http://www.eway.com.au/ http://www.eway.com.au/ who have so far been brilliant

arantius 17y ago

> I'm tempted to ask everyone who has been affected by PayPal's "security measures" (a frozen account) to write a post and submit it to a blog. I'm tempted to ask everyone who has _not_ been affected to do the same. Except that there are millions upon millions of them. I've used PayPal for years. I remember using eBay before PayPal. A morass of checks waiting to clear the bank and other nasty confusion was horrible. To the original article: if you're running a business, just like with your computers, never have _any_ single point of failure. Including payment processors.