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"TalkTalk's speedy decision to warn all of its customers that their vital data is at risk suggests that this one is very serious indeed." Not all its customers
by stzup7 11y ago
"TalkTalk's speedy decision to warn all of its customers that their vital data is at risk suggests that this one is very serious indeed."
Not all its customers obviously.
I left Talktalk a month ago as a customer but I could still login to my account online to download and settle my final bills. I'm pretty sure they still store my bank account and credit card info on their end and they didn't warn me about the attack...
- PuffinBlue 11y agoSome current customers I know also haven't been told. Emailing millions of people at once takes some amount of planning/notification/staggering or I'm told you can fall foul of anti-spam measures. LastPass faced similar notification delay issues when they recently suffered a breach.
- stzup7 11y agoYep indeed, a coworker told me he wasn't contacted either even though he's still a customer. Calling 4 millions of customers isn't an option either
- tonylemesmer 11y agoCompanies as large as TalkTalk should have a process in place for contacting their customers in exactly these kind of situations. They shouldn't be waiting until an event occurs and then going, "oh right, er, how do we tell everyone?"
- test1235 11y ago... but you know, that's expensive. Shareholders don't care about money being wasted on security and precautions. After all, you only really need to wear seatbelts if you crash. Also, as a customer on my parents behalf, I've not received any communications either.