The problem here is that the buying public doesn't give two hoots about how Amazon employees are treated. They just want cheap goods that are delivered quickly

The problem here is that the buying public doesn't give two hoots about how Amazon employees are treated. They just want cheap goods that are delivered quickly. So there isn't a need to rebut the NYT for them as there's no gain. What has been harmed by the NYT article is Amazon's ability to recruit. And what Mr Carney did makes it even harder. Why would you willing join a company that then goes all Scientology on you if you dare speak against it? He's preaching to the kool aid drinkers when he should have been working on the ones that weren't sure if they should join. This is PR 101.