I've now heard from two other people with the same experience: UI pushed a database upgrade, price was suddenly $50, support gave no help getting back to previo

I've now heard from two other people with the same experience: UI pushed a database upgrade, price was suddenly $50, support gave no help getting back to previous normal. Thank you for your email address, but no. The support ticket was a chance to regain my trust. Any readers: I realize pulling large clients over a single small charge sounds like an overreaction, but client relationships are the health of a consultancy. $50 is a rounding error; partnering witha business willing to mislead for an upsell is an existential risk.