4 ms·
"... If you’re playing the hero, or if you have a hero on your team, it’s probably time for a serious talk with your coworkers and manager. ..." Manager? "...
by bootload 17y ago
"... If you’re playing the hero, or if you have a hero on your team, it’s probably time for a serious talk with your coworkers and manager. ..."
Manager?
"... You shouldn’t be getting paged at all hours. Sure, you might need to do some occasional planned after-hours maintenance, or some very occasional unplanned-but-process-driven disaster recovery, but you shouldn’t need a hero. ..."
When you hear this you know your working in an established business or corporate land. I know this is what you should aim for, but I've yet to work or see a Startup that works so well it doesn't require this kind of intervention.
- jfarmer 17y agoIt should only require that kind of intervention once (per type of incident), and if it's a regular thing then it points to a more fundamental problem.
- bootload 17y ago"... It should only require that kind of intervention once (per type of incident)... points to a more fundamental problem. ..." That's a better way to phrase it. I'd agree with that.
- deleted 17y ago[deleted]
- kowen 17y agoYes, it seems like some companies have a culture of emergency and heroism in a self-reinforcing loop. It is terrifying to watch an imagined emergency be solved in such a way as to cause a proper emergency.
- tomjen2 17y agoEven in a startup, the core system shouldn't fall over itself every night - you owe your customers better than that. But of curse it will fail more often than the product of an established company.