> A reliability issue sucks, but much less so if it can be resolved pleasantly and quickly. I think a lot of people understand that a car is a very complex pie

> A reliability issue sucks, but much less so if it can be resolved pleasantly and quickly. I think a lot of people understand that a car is a very complex piece of technology, with more failure points than they can enumerate. They don't mind minor issues, as long as it's fixed timely and without much energy spend from the owner. minor issues are issues that does not render the car unusable. Anecdotal evidence, on my work we have a variety of laptops. A Lenovo was having issues with the trackpad. I created a ticket, and the next day a technician was onsite and fixed it. We also had an Asus that was having issues with the screen, so we created a ticket and we had to ship it away for 5 weeks before it was back. We're only buying laptops with onsite support now, even when they cost a premium, because the alternative is buying a new laptop if one of them has any issues that needs to be fixed.