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Its hard to underestimate the value of sending a thoughtful reply to an annoyed (potentially angry) reply to one of your automated messages. ^ as above, multip
by btrautsc 11y ago
Its hard to underestimate the value of sending a thoughtful reply to an annoyed (potentially angry) reply to one of your automated messages.
^ as above, multiple opportunities have come from simply being empathetic to the fact that someone was tired of your automated emails. Being a real human helps.
- seizethecheese 11y agoI worked support for a consumer facing startup. Several of our most vocal advocates were formerly angry customers who were treated as human beings in support messages.
- TeMPOraL 11y agoThis really works. It's a great trick. I fallen for it many times, and in the end decided to purposefully evangelize people and companies that treat customers as human beings and do other nice things like that.