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Wow, that's comprehensive. The Net Promoter survey is very powerful, if you've never used it: once you've identified and bucketed all of your users who give you
by benjaminfox 11y ago
Wow, that's comprehensive. The Net Promoter survey is very powerful, if you've never used it: once you've identified and bucketed all of your users who give you a 9 or 10, you can hit them up for referrals, reviews, and shares, and skip all the users who might not have anything nice to say about you.
- alexophile 11y agoYeah we like NPS a lot. Not only can you segment and specifically reach out to 9s and 10s, but you can dynamically fill your emails. So for example your standard footer could say "share for x bonus" if they're a 8-10, but "give feedback for x bonus" for <8. direct link to that section: https://www.sendwithus.com/resources/guide#ch3-survey https://www.sendwithus.com/resources/guide#ch3-survey