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They address this in the article. > Tesla spokesman Ricardo Reyes said the Palo Alto automaker keeps in close communication with its customers to “proactively

They address this in the article. > Tesla spokesman Ricardo Reyes said the Palo Alto automaker keeps in close communication with its customers to “proactively address issues, and quickly fix problems.”

outworlder 11y ago
Yeah, but do they? As far as companies go, I have a decent level of trust on statements by Tesla. But it is still a company, and that statement has to be independently evaluated.
- skorecky 11y ago
  Yes. They have a 97% satisfaction rating. They actively update their cars through software and hardware/parts[1] Just because they're a company doesn't mean they're trying to screw everyone over. Do you think they roll out cars with bad parts of purpose? No of course not. [1] http://www.teslamotors.com/blog/tesla-adds-titanium-underbody-shield-and-aluminum-deflector-plates-model-s http://www.teslamotors.com/blog/tesla-adds-titanium-underbod...
- karlkatzke 11y ago
  I can only speak to anecdotes, but the three Tesla owners I know have been called by Tesla to ask the customer to bring the car to a service center so that Tesla could address something the onboard computer had reported.
- Lightbody 11y ago
  My experience is that Tesla service means well, but so far they haven't completely solved my issues. They try though, and the car goes back to service November 3rd. Fortunately, they give me a nice loaner vehicle (usually a better model) while mine is in the shop.
- vvanders 11y ago
  Based on personal experience with a slightly creaky pano-roof and from other owners they're pretty expedient about solving issues. If you're buying one out of warranty it's definitely a concern. That said I think the advantages of such an incredible piece of technology outweigh some repair issues down the line.
- mediaman 11y ago
  Based on commentary in various owner forums, it seems that Tesla is handling these issues generally very well, and makes repairs without some of the common quibbling of a lot of dealerships. So while it's annoying to bring in the car frequently for problems, they do at least seem to be handling the problems well. A lot of owners however seem concerned about what will happen after the warranty period, when these repairs start costing the owner.

outworlder 11y ago

Yeah, but do they? As far as companies go, I have a decent level of trust on statements by Tesla. But it is still a company, and that statement has to be independently evaluated.

skorecky 11y ago
Yes. They have a 97% satisfaction rating. They actively update their cars through software and hardware/parts[1] Just because they're a company doesn't mean they're trying to screw everyone over. Do you think they roll out cars with bad parts of purpose? No of course not. [1] http://www.teslamotors.com/blog/tesla-adds-titanium-underbody-shield-and-aluminum-deflector-plates-model-s http://www.teslamotors.com/blog/tesla-adds-titanium-underbod...
karlkatzke 11y ago
I can only speak to anecdotes, but the three Tesla owners I know have been called by Tesla to ask the customer to bring the car to a service center so that Tesla could address something the onboard computer had reported.
Lightbody 11y ago
My experience is that Tesla service means well, but so far they haven't completely solved my issues. They try though, and the car goes back to service November 3rd. Fortunately, they give me a nice loaner vehicle (usually a better model) while mine is in the shop.
vvanders 11y ago
Based on personal experience with a slightly creaky pano-roof and from other owners they're pretty expedient about solving issues. If you're buying one out of warranty it's definitely a concern. That said I think the advantages of such an incredible piece of technology outweigh some repair issues down the line.
mediaman 11y ago
Based on commentary in various owner forums, it seems that Tesla is handling these issues generally very well, and makes repairs without some of the common quibbling of a lot of dealerships. So while it's annoying to bring in the car frequently for problems, they do at least seem to be handling the problems well. A lot of owners however seem concerned about what will happen after the warranty period, when these repairs start costing the owner.