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The PCWorld article is a bit overblown, but I expect this to be the first signs of an ongoing problem for Google. I know I've personally had a nightmarish time
by qeorge 17y ago
The PCWorld article is a bit overblown, but I expect this to be the first signs of an ongoing problem for Google. I know I've personally had a nightmarish time getting in touch with Google support, for both AdSense and App Engine, and I know Patrick had similar experiences with AdWords. I'm sure there are others.
In the past, Google's paying customers have been primarily tech savvy, and thus more apt to try to solve the problem themselves, contacting support as a last resort. With a more mainstream customer base I suspect this won't be the case.
Even if the Nexus One was bug free, there's going to be people who have problems and want support. For better or for worse, this is the "Google phone" and a large number of people are going to expect Google to help. A phone company with no phone support is just not going to fly.
I for one hope this forces them to improve their customer support across the board. Their lack of support is a serious concern for potential enterprise customers.
- fossuser 17y agoIt's very overblown, I got a Nexus One and the complaints on the forums were there before the phone was even out. Granted there are some specific serious issues that need to be taken care of with support (of which none I've seen on the forums), but the majority of problems and complaints can be easily solved by simply reading. While I agree and think google should have good customer service all around, in my experience the nexus one works just as it should and are many videos from google detailing its features.