They usually contact people who they think have money first. An average SaaS getting 10,000 emails per month is not going to hand hold everyone. It's also a goo

They usually contact people who they think have money first. An average SaaS getting 10,000 emails per month is not going to hand hold everyone. It's also a good model because it filters out people who aren't even willing to provide a valid email (had a guy sign up with geurilla mail and complained why he couldn't get a trial). Better filter is to not accept free email hosts like gmail but only accept TLD domains.