I know this article is targeting Black Cabs, but in the U.S, all my complaints and compliments have been handled in great fashion by Uber. “Customer complaints

I know this article is targeting Black Cabs, but in the U.S, all my complaints and compliments have been handled in great fashion by Uber. “Customer complaints are not dealt with by Uber, their T&Cs state all complaints must be taken up with the driver.”