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The Problem With Uber: Taxi Drivers Speak Out
- joncampbelldev 11y ago"The Memo cannot confirm the allegations" Yes, god forbid anything like journalistic integrity or research should prevent printing a bunch of unsourced, wishy washy statements and vague anecdotes.
- alexwoodcreates 11y agoHi Jon, I'm the editor of The Memo. Totally understand it's annoying. We wanted to give the drivers an opportunity to explain what's making them angry and have reached out to Uber for their comments. Will update the story once we hear more.
- throwaway049 11y agoDid you give Uber the opportunity to respond _before_ publishing your piece?
- alexwoodcreates 11y agoWe did, yes. And we've covered them all summer: http://www.thememo.com/tag/uber/ http://www.thememo.com/tag/uber/
- kennydude 11y ago> “There is no landline or other means of communication for drivers in trouble to contact base to get assistance.” I don't know about Uber London, but Uber Newcastle-upon-Tyne has an office who looks after their drivers and all of the ones I've talked to are quite happy. I like using Uber because they have an app which actually works, don't do stupid things I've had taxi companies do (sending taxis to wrong addresses on purpose) but yes they need to pay tax and be better.
- thoughtpalette 11y agoI know this article is targeting Black Cabs, but in the U.S, all my complaints and compliments have been handled in great fashion by Uber. “Customer complaints are not dealt with by Uber, their T&Cs state all complaints must be taken up with the driver.”