Exactly. I would add though that it can be a customer problem too. For instance, when customers order from Amazon, they expect an order confirmation, and genera

Exactly. I would add though that it can be a customer problem too. For instance, when customers order from Amazon, they expect an order confirmation, and generally find it helpful. Likewise, if customers need to reset passwords, etc. In fact, we learned of the problem when customers suddenly began to complain that they weren't receiving their password reset emails from us.