Thanks for the question. Most businesses using credit cards in USA are "in retail business", which means that "client is always right" (even if they're not).

Thanks for the question. Most businesses using credit cards in USA are "in retail business", which means that "client is always right" (even if they're not). Google or 23andMe is not different when it comes to work with Merchant Service Provider. And not many know that in the USA, most MSPs require company they provide CC services to, to respect a refund request despite what their TOS says. Most companies will tell you they don't accept refunds but that's not true according to their MSP statement. Frankly, I couldn't care less what is unreasonable or not, given that 23andMe already accounted % of refunds/chargebacks they encounter into their services' price. ps. The kit wasn't wasted. It came in hard to forge metalic-type bag with some sort of hologram on it. The kit wasn't even unsealed.