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At IBM, 5% of Mac users call the help desk, compared to 40% of PC users

• mahouse 11y ago
  Did they give Macs to everybody, or just to one department? I think that's pretty important.
  • mikhailt 11y ago
    The only info they provided in the article was this: > To much fanfare from the crowd, Previn said that IBM is deploying 1,900 Macs per week and currently have 130,000 Macs and iOS devices in the hands of users. I seriously doubt it is one department with over 130K Macs.
• mikhailt 11y ago
  I wonder what it was like when they were still doing ThinkPads? ThinkPad were great in the good old days.
• hbogert 11y ago
  - Maybe windows users are winers. - Maybe IBM's Mac settings/environment is sane(r) compared to their Window's. - Maybe their windows environment has to support loads of legacy apps. - Maybe 90% of the Windows complaints are about one small gripe (where is a chart about the types of complaints?) - Maybe Mac users mail the help desk, instead of call. - Maybe Macs are handed out first to people who want them. What happens when every employee who didn't ask for a Mac gets one, will the numbers stay the same? Not a fanboy for Windows; I'm typing this on a Macbook Air. I'm really just annoyed by these insinuating percentage magic, which in this case somehow has to show the supremacy of OSX.