Unfortunately this is right. As the target audience for Optimizely and an ex-customer, I have to say it annoys me to no end that they are so light on details.

Unfortunately this is right. As the target audience for Optimizely and an ex-customer, I have to say it annoys me to no end that they are so light on details. My time is limited and I don't want to have a conversation with a rep until I can see more of what it offers. Pretty much every analytics platform out there falls into this trap. Half the time the sales reps can't even answer my questions so I have to waste even more time with a sales engineer on a followup call to just see basic things like pictures of the interface.