From the article that we all read before commenting: > Using its app, Fixed customers could snap a photo of their parking ticket using their phone’s camera, an

From the article that we all read before commenting: > Using its app, Fixed customers could snap a photo of their parking ticket using their phone’s camera, and then Fixed would check against a variety of common errors before writing a customized letter to the city on the user’s behalf. The app is meant to do the ticket-checking, not the user. Additionally the website itself for Fixed mentions that they do the checking, not the end user.