I work a Fortune 500 company in an industry where FTP and EDI are the norm, and SOAP/XML is considered fancy. Half the time our customers (many of whom are othe

I work a Fortune 500 company in an industry where FTP and EDI are the norm, and SOAP/XML is considered fancy. Half the time our customers (many of whom are other F500 companies) think that all that stuff is too hard or expensive, and prefer to just e-mail us an Excel spreadsheet every day. Enough so that we recently introduced a new service offering where a customer can e-mail their spreadsheet of data to one of our employees, who will upload it to our system for them once a week. This is just how IT works in most businesses.