4 ms·
I see it used most heavily for, like, customer support... Surprised that's not a more core part of their business
by bpicolo 11y ago
I see it used most heavily for, like, customer support... Surprised that's not a more core part of their business
- werber 11y agoReally? For who? That's super interesting
- pavornyoh 11y agoI agree with @bpicolo when it comes to support. If you have a problem with most of the big companies in terms of support and they are delaying a response, all you have to do is reach out to the support team on Twitter and they respond ASAP. Companies such as AT& T, Chase, Citi, Bank of America, Amazon etc..
- bachmeier 11y agoAT&T is truly the shittiest company I've ever dealt with. Maybe I should try the magic of Twitter...
- pavornyoh 11y ago@Bachmeier, I agree. And oh, they are right there with Comcast in my opinion when it comes to bad service. They are very good at making small mistakes like overcharging you know on a bill. So Twitter will do wonders for you :).
- joe5150 11y agoEven just setting up a Twitter account for a business feels like it's not something they've put any effort into. You can set up an advertising account with multiple users, but for a regular public-facing Twitter account it's either use TweetDeck or share passwords.
- bpicolo 11y agoYep. It sounds like a real, viable market too. They probably have a lot more insight into this than me, it's just something that surprises me as an external party