I appreciate their optimistic counterpoint, but some of the challenges Zappos have created for themselves -- how do you exactly keep "earning badges" a fair and

I appreciate their optimistic counterpoint, but some of the challenges Zappos have created for themselves -- how do you exactly keep "earning badges" a fair and representatives measure of an employee's worth? -- will be difficult and challenging to overcome. Hsieh is asking a lot of his employees. I hope it ends up being worth the confusion and anxiety being generated for the entire workforce there.