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I've heard stories of Uber drivers demanding cash tips out of customers and giving low ratings to any customers who decline (IIRC, Uber's TOS forbids this, but
by amyjess 11y ago
I've heard stories of Uber drivers demanding cash tips out of customers and giving low ratings to any customers who decline (IIRC, Uber's TOS forbids this, but that's almost impossible to enforce).
That doesn't happen with Lyft: because tipping is built into the app, nobody asks for cash.
I don't carry cash, so I'd be screwed if I rode Uber and a driver threatened me with a 1-star rating if I didn't fork over cash.
- FireBeyond 11y agoIf you 1 starred the driver, and then complained to Uber, they'd be able to see the drivers rating as a retaliation.
- matt_kantor 11y agoIt's anecdote-vs-anecdote, but I use Uber often in the Bay Area and have never experienced nor heard of this. If a driver ever asked this of me I would give them a bad rating along with an explanation. I'd expect the driver to get canned pretty quickly if passengers report such behavior and passenger reputation to be restored if the drivers gave them 1-star ratings. As far as I understand it, driver reputation is far more important than passenger reputation (they certainly have a lot more to lose).
- amyjess 11y agoThat might work for the ones who are explicit about it, but there are also the subtler ones. Like the drivers who won't ask but will still give you a low rating if you don't offer a tip. And then you have the ones in the middle, who have tip jars sitting in the middle of their car. Source: http://www.huffingtonpost.com/entry/uber-driver-complaints-etiquette_55b7eaf7e4b0074ba5a69e69 http://www.huffingtonpost.com/entry/uber-driver-complaints-e... Also, while you or I might complain, a lot of people are either too scared to speak up or just figure that a big company like Uber won't care, so this kind of stuff just goes unreported.