On the communication one: I work for a large pharma company that switched from physical phones to VOIP through Lync. Well they sent an email a week in advance a

On the communication one: I work for a large pharma company that switched from physical phones to VOIP through Lync. Well they sent an email a week in advance and updated Lync, but the update required a user to sign in again. I had many people ask me what to do, but the other wisdom floating around was to call our IT help line. Without Lync, we can't make calls to fix Lync.