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If you start thinking like that, then you don't deserve your customer's money. This isn't an open source project where obligations are low - and even in open s

If you start thinking like that, then you don't deserve your customer's money. This isn't an open source project where obligations are low - and even in open source projects there are _some_ obligations - this is a business that has obligations both contractual and implied, and if you fail to honor or modify them then you can expect customers to go elsewhere.

GHFigs 17y ago
From Allan's post: I feel I should stress that I am not posting these “status posts” in an attempt of painting some picture of TM 2.0 being around the corner to increase sales or avoid having people jump ship. Please make your decisions about what software to use/buy/support based on released software, not what I or someone else writes about “the future” (which none of us can predict).
- notauser 17y ago
  Which is an attempt to modify the implied obligations that have arisen from: - Previous announcements that there would be a text mate 2. - General expectations about what normal software companies do. The point I was hoping to make is that people have expectations based on what they believe has/will/should happen, no matter what you believe you have promised, and you either need to deliver on those or change those expectations. If you don't then you might be surprised at their disappointment, but it's pretty inevitable should you fail to manage expectations well enough. If that sounds stupid or unreasonable to you, then I mostly agree, but these are people you are dealing with and they don't always operate in a logical fashion. (Incidentally implied obligations are also recognized in law. They don't have to be written into the contract to exist. One example from the UK is employer supplied perks that aren't in your contract. I'm not suggesting that there is any legal obligation in this case (as opposed to an expectation), but they do arise - there's some more information at http://www.gillhams.com/articles/141.cfm http://www.gillhams.com/articles/141.cfm )
ryanwaggoner 17y ago
Actually, I don't deserve my customer's money, unless we specifically enter into an agreement where I agree to provide some service or product in exchange for that money. And to my knowledge, buying TM 1.0 in no way included an agreement that v2.0 would be released at a specific time or in specific intervals. Ergo, the creator of TM owes his customers absolutely nothing. He can go crawl under a rock and die, or he can build the greatest text editor the world has ever seen and never release any of it to anyone. It would be a great waste but that's his right. Wanting something does not give you the right to it.

GHFigs 17y ago

From Allan's post: I feel I should stress that I am not posting these “status posts” in an attempt of painting some picture of TM 2.0 being around the corner to increase sales or avoid having people jump ship. Please make your decisions about what software to use/buy/support based on released software, not what I or someone else writes about “the future” (which none of us can predict).

notauser 17y ago
Which is an attempt to modify the implied obligations that have arisen from: - Previous announcements that there would be a text mate 2. - General expectations about what normal software companies do. The point I was hoping to make is that people have expectations based on what they believe has/will/should happen, no matter what you believe you have promised, and you either need to deliver on those or change those expectations. If you don't then you might be surprised at their disappointment, but it's pretty inevitable should you fail to manage expectations well enough. If that sounds stupid or unreasonable to you, then I mostly agree, but these are people you are dealing with and they don't always operate in a logical fashion. (Incidentally implied obligations are also recognized in law. They don't have to be written into the contract to exist. One example from the UK is employer supplied perks that aren't in your contract. I'm not suggesting that there is any legal obligation in this case (as opposed to an expectation), but they do arise - there's some more information at http://www.gillhams.com/articles/141.cfm http://www.gillhams.com/articles/141.cfm )

ryanwaggoner 17y ago

Actually, I don't deserve my customer's money, unless we specifically enter into an agreement where I agree to provide some service or product in exchange for that money. And to my knowledge, buying TM 1.0 in no way included an agreement that v2.0 would be released at a specific time or in specific intervals. Ergo, the creator of TM owes his customers absolutely nothing. He can go crawl under a rock and die, or he can build the greatest text editor the world has ever seen and never release any of it to anyone. It would be a great waste but that's his right. Wanting something does not give you the right to it.