My question is, if they located the servers, do they have the private keys for those affected? And will they open a system to help those people? A friend of my

My question is, if they located the servers, do they have the private keys for those affected? And will they open a system to help those people? A friend of my mom's, a person who is not computer-savvy at all, lost the photos of her recently-deceased mother to this malware. She couldn't pay the ransom.