I'm a little surprised by your first comment as I've found their technical support via 'live chat' excellent in both response time & ability. Their first line o

I'm a little surprised by your first comment as I've found their technical support via 'live chat' excellent in both response time & ability. Their first line often aren't able to fix the issue but they've always been able to communicate with some sort of escalation to fix my issues while keeping me up to date in the chat window. I've not used their 'support tickets' anywhere near as much. I'm guessing you've been using support tickets and found it slower? Have you tried Live Chat? What sorts of questions have you found them lacking in ability to respond?