Really, the problem boils down to this: Enterprise software is not written for end-users. It's written for companies. It's not marketed to the people who will

Really, the problem boils down to this: Enterprise software is not written for end-users. It's written for companies. It's not marketed to the people who will actually use it and it's not paid for by the people who are going to use it. So it should come as no surprise that the incentives and motives that shape enterprise software are completely orthogonal to the incentives for creating good software.