3 ms·

Put Buyers First? What a Concept

• edw519 19y ago
  "Its Amazon Prime program -- for a $79 annual fee you get two-day free shipping -- is enormously popular." And sheer genius. It is to online retailing what frequent flyer programs once were to the airline industry. Why go somewhere else if I've already spent $79 and KNOW my package will be here Friday.
• projectileboy 19y ago
  I have to echo the same sentiment. I once had CDs from Amazon left by UPS at my apartment doorstep, only to have someone else lift them. Amazon sent me new ones, with (almost) no questions asked. Cost: They ate the cost of 3 CDs one time in 1998. Value: I've rarely shopped anywhere else online in the ten years since.
  • terpua 19y ago
    Out of curiosity, what was the "almost" no question asked?
    • projectileboy 19y ago
      Heh heh... Well, she did ask what I thought happened to the package, but she didn't give me the third degree. Just sent me a new shipment.