You would have to maintain images of each individual model, complete with up-to-date drivers from the manufacturer as well as Windows updates and other such stu

You would have to maintain images of each individual model, complete with up-to-date drivers from the manufacturer as well as Windows updates and other such stuff. ...which isn't really a bad way to go if your product line only has a few different models of computer. You would also risk having technicians load outdated images onto new units, and as we've seen from the article, they were having trouble just keeping all of the same items from the same box together.