> There are whole groups of people who serve to insulate developers from the real world. Customer Service. Q/A. Devops. You name it. And why do these groups exi

> There are whole groups of people who serve to insulate developers from the real world. Customer Service. Q/A. Devops. You name it. And why do these groups exist? They exist because each of these are areas where software developers have failed so badly at that companies have had to defend themselves by creating whole new departments and management structures. What do you suppose would happen if there were an 800 number that every Microsoft customer could call to get a direct line to their Windows or Office dev teams.