I respect her (disclaimer: I know her IRL from conferences and stuff) for not doing the "hey, I know a Facebook employee" solution; that is almost always my fir

I respect her (disclaimer: I know her IRL from conferences and stuff) for not doing the "hey, I know a Facebook employee" solution; that is almost always my first response to problems with services, but doesn't scale, and doesn't help the actually vulnerable people who don't know people.