4 ms·
I moved across the country to Comcast land. I had a decent job, so I signed up with all services (HD, phone and internet) After a few months, I realized I didn'
by nobleach 11y ago
I moved across the country to Comcast land. I had a decent job, so I signed up with all services (HD, phone and internet) After a few months, I realized I didn't need a phone and didn't care at all about HDTV. So I called and told them I'd be backing down my service to Internet and normal cable. I got a guy that informed me that I was under a 2 year contract and had no choice. He was absolutely terrible.... like so mean and insulting. I took it for a bit then I realized, I don't have to be yelled at by a CS rep! I told him that I felt very uncomfortable with the way he was talking to me. He got even more belligerent. It was surreal, I have never had someone speak to me like this. He told me I was stuck, and that his hands were tied. I hung up. I called back because I realized he might just have been full of "poo-poo". I got another CS rep. She was very pleasant. She said, "Mr Nobleach, it appears you're under contract." I said, "that's fair, can you send me a copy of the signed contract?" she replied, " well, your acceptance of equipment equates to a signed contact". I said, "ok, the contract I didn't sign will suffice. I do need my attorney to look over it". They agreed to knock me down to no contract and whatever service would work best. I can't say it's the right course of action. I really did have an attorney wanting to look at my "contract". I'm sure they'd stand no chance against Comcast. But it did get me out of some contract I never knew I was in.