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This didn't work for me when trying to cancel my Time Warner service. They kick you to the relocation department and demand to know the zipcode for your new add
by Eiriksmal 11y ago
This didn't work for me when trying to cancel my Time Warner service. They kick you to the relocation department and demand to know the zipcode for your new address so they can confirm that they don't service it and try to redirect you to the relevant cable company's new service department.
I didn't have a zipcode for my new address, I was going to be crashing with a friend for a while, so that wasn't an option. On my third attempt (first, automated system. Second, live attendant, who kicked me out back to the automated relocation system), a lightbulb went off and I skipped the relocation options and told the rep I was just fired, I live paycheck to paycheck, and I had to move back in with my parents to try and scrape by.
He was extremely apologetic, but still "had" to go through the "can we lower you bills? what price would be acceptable for you to continue your service with us?" He had to "check with his supervisor," but the phone call ended after two minutes of holding with a successful cancellation!
...then I moved 2200 miles away to a city with multiple cable providers only to discover, surprise!, TWC still controls the area I live in. :'(
- eru 11y agoThat's why you tell them you are moving overseas.