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Here's a related tip: you can skip step 1. Just show up at the local office with your equipment. They can take care of everything right there, and the office
by electroly 11y ago
Here's a related tip: you can skip step 1. Just show up at the local office with your equipment. They can take care of everything right there, and the office employee isn't trained to do customer retention so there's no hassle.
- engi_nerd 11y agoSee my other comment in this thread. There can definitely be a hassle when you take this approach!
- ams6110 11y agoYep. I periodically go in to the local office and say I'm looking to cut my costs and I'd hate to cancel but can they put me on one of their promo plans (which they say are only for new customers). They will normally do this with no fuss. The people who work there are local community citizens and it's just a job for them. They don't really care.
- PhantomGremlin 11y agoJust show up at the local office with your equipment. Only if there is a local office. Frontier bought up a bunch of Verizon FiOS assets in the area. Frontier behaves purely as a short-term revenue maximization company. So they closed all their local offices. That's right. The local phone/internet/tv company doesn't actually have an office where you can go to return equipment! Comcast is heaven compared to the depths of hell that is Frontier.
- Redoubts 11y agoI suppose that depends on the office. Last time I showed up in person, I was told the wait was 2 hours -- and every customer's face in there seemed to confirm that.