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Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm th

Am I the only one who never had trouble canceling? The process was just this: 1. Call, specify your account info, and say you're canceling. 2. They confirm that it's canceled and tell you to return the cable box (and modem, if you're renting one) to the local office. 3. You either put them in a big box out front, or if you're paranoid like me, you wait in line so that you get a receipt. 4. In a couple weeks, you get a check in the mail refunding you for the rest of the current payment period.

estsauver 11y ago
Hey koenigdavidmj, I think it really depends. Sometimes you get a call center rep who doesn't really fight you on it, sometimes it's incredibly frustrating. Cheers!
- zyxley 11y ago
  It probably depends on if you've got one of the reps who's worried about being fired because they've gotten too many "I want to cancel" calls. It's not unusual for call centers to 'motivate' their employees in that manner.
- zachrose 11y ago
  When a call center person asks if I've had a particular problem that's causing me to cancel, I say no. When they suggest that they might be able to help, or in any stall with canceling, I tell them I've changed my mind and now I have a problem with their customer service.
electroly 11y ago
Here's a related tip: you can skip step 1. Just show up at the local office with your equipment. They can take care of everything right there, and the office employee isn't trained to do customer retention so there's no hassle.
- engi_nerd 11y ago
  See my other comment in this thread. There can definitely be a hassle when you take this approach!
- ams6110 11y ago
  Yep. I periodically go in to the local office and say I'm looking to cut my costs and I'd hate to cancel but can they put me on one of their promo plans (which they say are only for new customers). They will normally do this with no fuss. The people who work there are local community citizens and it's just a job for them. They don't really care.
- PhantomGremlin 11y ago
  Just show up at the local office with your equipment. Only if there is a local office. Frontier bought up a bunch of Verizon FiOS assets in the area. Frontier behaves purely as a short-term revenue maximization company. So they closed all their local offices. That's right. The local phone/internet/tv company doesn't actually have an office where you can go to return equipment! Comcast is heaven compared to the depths of hell that is Frontier.
- Redoubts 11y ago
  I suppose that depends on the office. Last time I showed up in person, I was told the wait was 2 hours -- and every customer's face in there seemed to confirm that.
sp332 11y ago
Comcast has an entire customer retention department, whose full-time job is to cajole and bribe you into staying. I think getting transferred to them when trying to cancel is pretty standard.

estsauver 11y ago

Hey koenigdavidmj, I think it really depends. Sometimes you get a call center rep who doesn't really fight you on it, sometimes it's incredibly frustrating. Cheers!

zyxley 11y ago
It probably depends on if you've got one of the reps who's worried about being fired because they've gotten too many "I want to cancel" calls. It's not unusual for call centers to 'motivate' their employees in that manner.
zachrose 11y ago
When a call center person asks if I've had a particular problem that's causing me to cancel, I say no. When they suggest that they might be able to help, or in any stall with canceling, I tell them I've changed my mind and now I have a problem with their customer service.

electroly 11y ago

Here's a related tip: you can skip step 1. Just show up at the local office with your equipment. They can take care of everything right there, and the office employee isn't trained to do customer retention so there's no hassle.

engi_nerd 11y ago
See my other comment in this thread. There can definitely be a hassle when you take this approach!
ams6110 11y ago
Yep. I periodically go in to the local office and say I'm looking to cut my costs and I'd hate to cancel but can they put me on one of their promo plans (which they say are only for new customers). They will normally do this with no fuss. The people who work there are local community citizens and it's just a job for them. They don't really care.
PhantomGremlin 11y ago
Just show up at the local office with your equipment. Only if there is a local office. Frontier bought up a bunch of Verizon FiOS assets in the area. Frontier behaves purely as a short-term revenue maximization company. So they closed all their local offices. That's right. The local phone/internet/tv company doesn't actually have an office where you can go to return equipment! Comcast is heaven compared to the depths of hell that is Frontier.
Redoubts 11y ago
I suppose that depends on the office. Last time I showed up in person, I was told the wait was 2 hours -- and every customer's face in there seemed to confirm that.

sp332 11y ago

Comcast has an entire customer retention department, whose full-time job is to cajole and bribe you into staying. I think getting transferred to them when trying to cancel is pretty standard.