My Jira experience was absolutely terrible. We were an 8 person team at time and looking for something more robust than Trello and ended up settling on Pivotal

My Jira experience was absolutely terrible. We were an 8 person team at time and looking for something more robust than Trello and ended up settling on Pivotal Tracker. I signed us up for an Atlassian Cloud trial and right away things weren't looking good. I was expecting to dive right in but instead had to wait 30 minutes until my instance was ready or whatever. They only offer a 7-day trial. How am I supposed to properly evaluate something as fundamental as an issue tracker in 7 days? That's not long enough to learn to use it and then get the team to try it out for a small project. Worst of all were the 5-10 second load times on each page. I contacted support to see what they could do but they weren't too helpful and I stopped using it 2 hours into the 7 day trial.