If you have business support (10% of total a month / $100 minimum I think) or better that is how it works, except you have to wait hours sometimes and it's very

If you have business support (10% of total a month / $100 minimum I think) or better that is how it works, except you have to wait hours sometimes and it's very slow to work with the Amazon reps. Also, always make requests urgent, otherwise you'll never get a rep.