3 ms·
Hahaha... that's not how AWS works (unless you pay them hundreds of thousands to millions of dollars a month). Amazon is terrifically unresponsive even for medi
by necubi 11y ago
Hahaha... that's not how AWS works (unless you pay them hundreds of thousands to millions of dollars a month). Amazon is terrifically unresponsive even for medium-to-large clients.
- joesmo 11y agoIf you have business support (10% of total a month / $100 minimum I think) or better that is how it works, except you have to wait hours sometimes and it's very slow to work with the Amazon reps. Also, always make requests urgent, otherwise you'll never get a rep.
- kvz 11y agoYou just need to pay premium support, which is < 100$ a mo I believe. They reply within a day, but to satisfaction in our experience. Might not suffice for all use case but thought I'd share it's not totally bad for small companies.
- yeukhon 11y agoIf you are not getting the kind of support with premium or enterprise support, you better talk to your TAM. We run into problems with Redshift all the time and they are quite responsive (well they do violate their SLA often and we are too nice to deal with that right now). But of course you can't get a hold of the developers until support can't do anything else.