In the end its just project management. I want to keep track of the things that still need to be worked on, so I don't forget them. I can delegate work, others

In the end its just project management. I want to keep track of the things that still need to be worked on, so I don't forget them. I can delegate work, others can delegate work to me, work that requires other work or sub-steps can be passed around multiple people. The work can be described in detail, more input can be gathered, actions that were taken logged for future reference. All of that can be achived in many many different ways of course, but software based ticket systems can work quite well in my opinion.