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It's sad to see that some companies so brazenly abuse their customer's trust, and there are no consequences for them. Users trust Apple to protect them from ma
by devit 11y ago
It's sad to see that some companies so brazenly abuse their customer's trust, and there are no consequences for them.
Users trust Apple to protect them from malicious and perhaps from low-quality apps, and instead Apple abuses their power to try to silence those distributing information they don't like.
- mikhailt 11y agoExcept iFixIt signed an NDA contract to not disclose these information and in exchange, they get a free developer kit after $1 fee. iFixit admitted they broke the NDA and they did so, to get clicks for their sites. iFixIt broke the trust, not Apple.
- fineman 11y agoNo, iFixit engaged in corporate behavior with a corporation - no trust ventured, none lost. Maybe there was harm - a lawsuit can settle that. But Apple broke the trust of their users - by deleting a perfectly valid app in retaliation for a third party doing something unrelated. Any user wanting to see how to fix something is harmed by Apple's actions. Maybe iFixit provoked them, but Apple pulled the trigger.
- rimantas 11y agoThere was no retaliation. iFix broke the agreement. Their account was cancelled as a consequence. It so happened that the app was on the same account.
- fineman 11y ago"Consequences" seems like the very definition of retaliation. And yeah, the App being deleted was a mistake. Gotcha.
- yoz-y 11y agoWhat would you suggest Apple should do? They can't let this blatant stomping over a perfectly reasonable NDA agreement pass. The other option they had would be to sue iFixit to oblivion which would have way bigger impact on the users.
- fineman 11y agoWell, they could disappear an App that many people used, or ... anything else really. What they went with was pretty customer-hostile. It illustrates the problem with a closed eco-system. Two other parties have a fight and you end up stuck in the middle. I don't know that they want to point this out, even if they think they're in the right.
- mikhailt 11y agoThis was NOT a retail box that iFixIt bought, it was a developer kit of an unfinished product meant to allow developer early access to the hardware to build apps for tvOS running on Apple. No customers or users will benefit from this because it is not meant for them. The terms and conditions were very clear in the NDA that the developers have to sign to get an AppleTV developer kit. Guess what, iFixit used their developer account to get that AppleTV and they violated the terms and conditions of that NDA. Guess what happened when your specific iOS developer account is found to violate the NDA terms and condition? It gets banned, which is what happened. Apple did exactly what they said will happen if the NDA terms and conditions were violated. That's all there is to it.