We don't assume anything. We take calls from customers where they can't figure out how to copy and paste. We take calls where customers don't even know what a b

We don't assume anything. We take calls from customers where they can't figure out how to copy and paste. We take calls where customers don't even know what a browser is, or a web page, or in some extreme cases how to select a textbox and type in it. Just because your customers (assuming you do web dev) can figure things out doesn't mean everyones' can.