A Cengage spokeswoman, Susan M. Aspey, said the company needed to install higher-grade accounting systems. “To do this quickly and efficiently,” she said, Cenga

A Cengage spokeswoman, Susan M. Aspey, said the company needed to install higher-grade accounting systems. “To do this quickly and efficiently,” she said, Cengage sought support from Cognizant. Thanks, I needed a good laugh. Outsourcing is great when you have a repeatable process that isn't constantly changing. The worst possible thing is to take a project that: 1. is changing constantly 2. is new 3. you can't get your hard around Think it is hard managing a project when it is in the same building as you? Try doing that from thousands of miles away.